Returns or Exchanges
Thank you for choosing TECHSHELL STORE LLC. We hope you are satisfied with your purchase. If you need to return or exchange an item, please carefully read the following refund policy to understand our conditions and procedures.
Refund Policy Overview
We offer a 30-day money-back policy for all products offered. If you are not satisfied with the product after purchase, you can apply for a return or exchange within 30 days.
Return Conditions
Please follow these conditions to ensure your return request is processed successfully: The product must be unused and in its original packaging, including all accessories, labels, and instructions.
Return requests must be submitted within 30 days of purchase.
Returned products must not be damaged or soiled.
Return/Exchange Application Process
Contact Customer Service: Please contact our customer service team by email or phone, explaining your return or exchange request. Provide your order number and purchase information so we can process your request quickly.
Email: help@techshellstore.shop
Phone: (404) 826-3180
Obtain Return Authorization: Our customer service team will provide you with return authorization and inform you of the return address and related information.
Return the Product: Please return the product to the provided address, ensuring that your order number and refund request are included in the return package. We recommend using a tracking-enabled mailing method to ensure the package’s safety.
Processing Time: Once we receive your return request and the returned product, we will process the return within 5-7 business days.
After the return request is approved, the refund will be returned to you via the original payment method. The specific arrival time may vary depending on the payment platform, generally 3-5 business days.
Exchange Policy: If you wish to exchange the product, please clearly indicate the new product selection when applying for a return. The exchange process is similar to the return process, but please note that exchanges may incur additional shipping costs, which will be confirmed by the customer service team. Non-Returnable Items
Items that are non-refundable or non-exchangeable will not be returned:
Used or damaged items.
Items returned after the 30-day return period.
Contact Us
If you have any questions about our refund policy or need further assistance, please feel free to contact us. Our customer service team is happy to assist you.
Thank you for choosing TECHSHELL STORE LLC. We look forward to providing you with a satisfying shopping experience!