Help Center
Welcome to TECHSHELL STORE LLC (hereinafter referred to as “the Company”). We are committed to providing you with high-quality phone cases and related products. To help you better use our website and services, we have compiled some frequently asked questions and their answers here.
How to place an order?
You can place an order on our website by following these steps:
Browse our products and select the phone case you want.
Click the “Add to Cart” button.
After confirming your order on the cart page, click “Checkout”.
Fill in your shipping information and select a payment method.
After confirming your order information, click “Submit Order”. You will receive a confirmation email.
Can I change or cancel my order?
Once your order is submitted, we will process it as soon as possible. If you need to change or cancel your order, please contact our customer service team immediately. We will do our best to accommodate your request, but please note that once an order is in the processing stage, it may not be possible to change or cancel it.
Shipping costs and delivery time?
Shipping costs vary depending on your location and the shipping method you choose. Specific costs will be displayed at checkout. Domestic orders typically take 1-2 business days to process, and shipping time may be between 3-7 business days, depending on your location and the shipping service you choose.
Can I return an item?
Yes, our return policy allows you to return items within 30 days of receipt. Products must be in brand new condition and in their original packaging. Please visit our return policy page for details and the return process.
Who is responsible for shipping risks?
We assume the shipping risk until you receive the product. If the product is damaged or lost in transit, please contact us immediately for assistance.
What payment methods are available?
We accept various payment methods, including:
Credit cards (Visa, MasterCard, American Express)
Debit cards
PayPal
Other online payment services (such as Apple Pay, Google Pay, etc.)
All payment information is processed securely to ensure the safety of your transactions.
How can I contact customer service? If you have any questions about your order, products, or services, please contact our customer service team through:
Email: help@techshellstore.shop
Phone: (404) 826-3180
Online Chat: Our website offers online chat support to answer your questions anytime.
Thank you for choosing TECHSHELL STORE LLC. We look forward to providing you with excellent service and product experience!